Privacy Policy

At the Abbey Hotel we are committed to respecting your privacy and discretion. We will only use your information in accordance with the General Data Protection Regulation (GDPR).

If you have any requests concerning your personal information (requests for details of what we store or if you wish to 'be forgotten') or queries regarding it's use, storage or capture, please contact the Data Protection Manager at

What personal data is collected upon booking?

  • Names
  • Telephone Number
  • Email Address
  • Card Details
  • Address
  • Company
  • Car Registration (on arrival)

We collect this data to process any booking, check in and payment. Information arriving from third party: Travel Agencies, Reservation Systems, Tour Operators may be transmitted for reservation confirmations, queries and commission.

Why do we hold your data?

  • For the purpose of sending a confirmation email and answering queries.
  • Managing the reservation requests
  • Create and store accounting details in compliance with Government and Accounting Standards
  • Imrpoving your stay at the Abbey Hotel


The Abbey Hotel has CCTV in the public areas of the Hotel. This is used only for security and images will not be reproduced or shared outside Police and Government guidelines.

From our guest book

  • Lovely stay in the cottage. Very comfortable and felt welcome. Thank you.
    H Family, Stoke-on-Trent

  • Great night's stay in the cottage! Lovely breakfast!
    Emma C, Herts

  • Beautiful place. Fab Hosts, Thanks :)

    Ian & Lesley M, Derbyshire

  • Warm welcome! :) Thank you for a great stay.

    Carl, Salhouse

  • Beautiful Room. Great Breakfast. Helpful Staff.

    Mr & Mrs C Williams, Herts

  • Wonderful place, full of character, looking forward to next visit.

    Peter S, Cumbria

  • A very pleasant place, would definitely recommend.

    Connie J, Rutland

  • Nice place & helpful, welcoming staff. Very good.

    Pat C, East Yorkshire

  • Very relaxing and comfortable stay - lovely lady doing breakfasts!

    Julie & Roy S, Norwich

  • Lovely as usual

    Matt, Essex

  • Lovely rooms, Lovely food & geat hospitality. Thank you.

    Ian & Linda H, Kent

  • Delightful staff and superb breakfasts. Look forward to our next visit! Thank you!

    Keith & Lesley, East Sussex

  • Made to feel very welcome, lovely food & lovely town.

    D & T Hunn, Bedford

  • What a wonderful find. Really friendly welcome & very much like being home.

    Margaret & John H, S

  • Delightful accommodation, delicious breakfast & friendly service.

    Alastair & Rosemary D, Southampton

  • A wonderful, cozy, well maintained, clean place to stay. Lovely staff, will definitely come back again.

    Alia E, Ottawa, Canada

  • Thank you, so much enjoyed my stay, food was fastastic!

    Anne M, Nairobi, Kenya

  • We have been so well looked after. Many thanks for a delightful stay during pendragon run. What a lucky find.

    Brian & Caroline P, Perth, Australia


Trip Advisor rating for The Abbey Hotel, Bury St Edmunds, Suffolk AA 4-star rating for The Abbey Hotel, Bury St Edmunds, Suffolk
Food Hygiene rating for The Abbey Hotel, Bury St Edmunds, Suffolk